Lagos | Temporary | | 3 yrs experience

Job Purpose

Job Purpose

1. To provide technical support assistance for incoming queries and issues related to computer systems, software, and hardware

Job Description

Job Description

• Provide first-line support to internal users/customers towards the resolution of faults/queries in a professional and timely manner
• Provide support to and assist IT technical team as necessary.
• Maintain a high degree of customer service for all support queries and adhere to service management principles.
• Resolve faults and answer queries as requested by senior technical staff within the time frames required.
• Work within the Information Technology department answering support queries via phone, portal, email and in person.
• Create and maintain helpdesk logs ensuring jobs are correctly assigned and work logs are added.
• Ensure the timely application of critical/required updates for operating systems, software applications, anti-virus applications and end-point protection applications
• Provide support on switches/Routers/firewalls and VPNs.
• End user and product support for printers and photocopiers
• Respond to and log support calls, escalating as required internally or with service vendors
• Assist in the setup of presentation projectors and provide audio-visual support as required
• Install and configure computer hardware operating systems and applications
• Ensure the proper documentation of all support procedures and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• perform other IT support tasks as shown or requested by senior technical staff
• Undertake any other duties as from time to time may be assigned by your supervisor/line manager

Job Specification

Job Specification

• Education: A university degree in computer science,or any relevant field from an internationally recognized tertiary institution.
• Experience: A minimum of 3 years’ cognate work experience .